Contact Info
-
Call:
+353 1 576 3159
-
Write:
info@aicorex.ai
-
HR:
hr@aicorex.ai
-
Sales:
sales@aicorex.ai
-
Support:
support@aicorex.ai
-
Locations:
Dublin, Ireland
Service Desk & IT Support as a Service
Your IT Support Partner.
Whenever You Need Expertise.
Technology should enable your business, not slow it down.
AI Core X provides structured IT support services designed to reduce operational disruption, improve employee productivity and simplify IT management.
Our support model combines everyday troubleshooting with access to experienced cloud, infrastructure and cybersecurity engineers, providing a clear path from initial support requests to more complex technical issues.
Reliable IT Support. Less Downtime. More Productivity.
Keep your business running smoothly with professional, responsive and security-focused IT support. AI Core X delivers flexible Service Desk and IT Support services, helping organisations resolve technical issues, support employees and maintain reliable day-to-day IT operations.
Whether you need a fully outsourced IT Service Desk or additional expertise for your existing IT team, we provide support tailored to your business.
Comprehensive IT Support for Modern Businesses
Service Desk & End-User Support
Remote assistance for day-to-day technical issues, software problems, email, connectivity, printers and workplace applications.
Microsoft 365 & Identity Support
Support for Microsoft 365, Outlook, Teams, SharePoint, user accounts, permissions, MFA and identity-related issues.
Device & Workplace Management
Workstation and laptop configuration, user device troubleshooting, software installation, routine maintenance and endpoint support.
User Onboarding & Offboarding
Structured employee onboarding, account provisioning, access changes and secure removal of access when employees leave.
Incident & Request Management
Centralised ticket management, issue prioritisation, progress tracking, technical escalation and support reporting.
Cloud & Infrastructure Escalation
Access to specialised engineering support for servers, Azure, networking, backup systems and more complex infrastructure challenges within the agreed service scope.
IT Support That Adapts to Your Organisation
Fully Outsourced IT Service Desk
We act as your dedicated external IT support function, handling agreed day-to-day technical requests and operational support.
Co-Managed IT Support
We work alongside your internal IT department, providing additional capacity, specialist expertise and escalation support.
On-Demand Technical Support
Access engineering assistance for specific technical issues, projects or operational requirements.
Support coverage, response targets and service scope are agreed according to each customer's requirements.
A Simple, Structured Approach to
IT Support
Step 1 – Assess: Understand your IT environment, user requirements, existing processes and support priorities.
Step 2 – Onboard: Establish communication channels, ticket workflows, access permissions and escalation procedures.
Step 3 – Support: Resolve incidents, fulfil service requests and provide updates through an agreed support process.
Step 4 – Improve: Review recurring issues, identify improvement opportunities and optimise the support experience.
Our Assessment Process
-
Direct escalation to experienced cloud and infrastructure engineers.
-
Flexible support arrangements that grow with your business.
-
Security-conscious processes and access management.
-
Clear issue ownership, communication and reporting.
-
Reduced pressure on internal IT teams and improved operational continuity.
Let Us Take Care of Your
IT, So You Can Focus on
Your Business.
From everyday support requests to complex technical challenges, AI Core X helps keep your employees productive and your technology operating reliably.
